Privacy Policy
1. Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and use our marketplace for original products. By accessing or using the platform, you agree to the terms of this policy.
2. Notice for the Personal Information Protection Act
We comply with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) to ensure your data is handled responsibly and securely. Our practices are designed to protect your privacy and give you control over your personal information.
3. Collection, Processing, and Use of Personal Data
We collect personal data such as your name, email address, delivery address, payment details, and browsing behavior when you:
- Create an account
- Place an order
- Interact with customer support
We use this data to:
- Process orders and payments
- Provide customer support
- Improve your shopping experience
- Comply with legal obligations
We will never sell your personal data to third parties.
4. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:
- Personalize content and recommendations
- Analyze website traffic
- Manage your session
You can control cookie preferences through your browser settings.
5. Confidentiality and Security
We implement robust security measures to protect your data, including encryption, access controls, and secure servers. While we take every precaution, no method of transmission over the internet is 100% secure. You are responsible for safeguarding your login credentials.
6. Protection of Minors
Our platform is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
7. Changes to the Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “last updated” date. Material changes will be communicated to users via email or platform notifications.
8. Have a Question or Suggestion?
If you have any questions or suggestions relating to the above Policy, please contact us at [email protected].
Allowed & Prohibited Items
1. Allowed Items
Our marketplace welcomes original, handmade, and unique products that comply with UK laws. Examples include:
- Art and crafts
- Custom apparel
- Handmade jewelry
- Home decor
2. Prohibited Items
To maintain a safe and legal marketplace, the following are prohibited:
- Counterfeit or pirated goods
- Firearms, explosives, and hazardous materials
- Items that promote hate, violence, or discrimination
- Perishable food items (unless pre-approved and properly packaged)
- Products that violate intellectual property laws
Returns Policy
We facilitate returns to ensure customer satisfaction, subject to the following terms:
- Buyers may return eligible items within 14 days of receipt for a refund or exchange.
- Items in Food, Drinks, and Restaurants categories are not eligible for return.
- Items must be returned in their original condition and packaging.
- Custom or personalized items are non-refundable unless defective.
- The buyer is responsible for return shipping/delivery costs unless the return is due to a defect or incorrect item.
Intellectual Property
All content on this platform, including logos, product images, and descriptions, is protected by copyright and trademark laws. Sellers must ensure that all products listed comply with intellectual property laws. Unauthorized use of another’s intellectual property is strictly prohibited and may result in account suspension.
We strive to provide accurate and reliable information on our platform. However, we do not guarantee the accuracy or completeness of listings provided by sellers. We are not liable for any direct or indirect losses arising from the use of our platform. Buyers and sellers are responsible for complying with applicable laws.
Disclaimer
This content provides clear, user-friendly legal guidelines while ensuring compliance with UK regulations. For further refinements or additional sections, please contact O&S!